Refund Policy

This Refund Policy applies to purchases, redemptions, and transactions made through Store.live powered by BoostCart, an offering of Easyrewardz Software Services Pvt. Ltd. ("Easyrewardz", "we", "us", or "our"). By completing a transaction via BoostCart-powered Digital Receipts, you agree to the terms outlined below.

BoostCart is a technology platform that enables participating brands to deliver coupons, cashback, and personalized offers. The underlying purchase of goods or services is between you and the respective brand or merchant. All refund requests for products purchased from a brand must be raised directly with that brand in accordance with their published refund and return policy.

You may be eligible for a refund in the following situations:

• An amount was charged in error or duplicated for the same transaction.
• A digital reward, coupon, or cashback was paid for but not delivered due to a confirmed technical issue.
• The merchant has approved a refund in accordance with their policy and authorized the platform to process it.

• Coupons or offers that have been successfully redeemed.
• Cashback rewards already credited and used.
• Promotional credits issued as part of a marketing campaign.
• Items marked as final sale or non-refundable by the merchant.

1. Email wish@easyrewardz.com within 7 days of the transaction with your Digital Receipt details, transaction reference, and the reason for the refund.
2. Our team will review the request and may request additional information for verification.
3. Approved refunds will be processed to the original payment method within 7–14 business days, subject to your bank or payment provider's processing times.

Cancellation of an active offer redemption or transaction is not guaranteed and depends on the status of the order with the participating brand. Where the brand permits cancellation, a refund will be processed in accordance with this policy.

If you believe a transaction is fraudulent or unauthorized, contact us immediately at wish@easyrewardz.com. We will investigate in coordination with the relevant brand and payment partners and act in accordance with applicable consumer protection laws.

We may update this Refund Policy from time to time. The latest version will always be available on this page. Continued use of BoostCart after changes constitutes acceptance of the updated policy.

For refund-related queries, write to wish@easyrewardz.com or call +91-847-000-3279 between Monday and Friday, 10:00 AM – 6:00 PM IST.